Since
2006 NBI has installed 265,000+ blinds & shades for 35,000+ customers of
the Internet retailers that use our service.
NBI
installers are independent professional blind and shade installers with an
average of over 20 years in the business and they carry at least $100,000 in
liability insurance. After we receive a
completed application form showing they have the qualifications we desire and
are an area where we need coverage, they are interviewed by phone for about 30
minutes to determine their professional knowledge, experience and work attitude
and will honor NBI's
Workmanship Guarantees. Those that
are acceptable are added to our network.
Our system automatically tracks 19 separate metrics that we use to
measure each installer’s performance and the scores are provided to the
installer in an online report card – and we use the scores to allocate work,
and select installer’s that need training, or that should be replaced. This process has resulted in a steady
improvement in report card scores – and thus in the quality of our network.
NBI confirms
that installers have liability insurance (almost all have $1m+) and NBI holds a
copy of their current Certificate of Insurance.
Compare the NBI service to others like ServiceMagic, HomeAdvisor
ProFinder, and Networx – who will introduce your customers to a wide range of
contractors and handymen, few of whom are experienced with blinds and
shades. And those that are experienced
are likely to be dealers, and so are your competitors.
Happy
customers are repeat buyers and an invaluable source of word-of-mouth-mouth
advertising for your company. Installers
meet your customers in their homes and, although their independent, are viewed
by your customers as an extension of your customer service. With NBI’s friendly and professional
installers you can be assured that your customers are being well treated and
having an overwhelmingly positive experience.
Please review some of the thousands of comments from NBI’s customers: Comments from NBI surveys
Over 70% of
customers that have blinds installed by NBI complete a simple on-line survey
and from that we know:
* they
spend an average of about $1,300 on about 8 blinds or shades
* some
60% of them would not have ordered online without a measuring & installation
service being provided
Of every 100
installer requests initiated on a retailer’s website, approximately:
85 – are
activated and become live requests (the balance are tire kickers, or do not
fully complete the process)
35 – have
measure forms uploaded by NBI (some are install only, some customers retain the
forms)
35 – are
installed (280 blinds/shades)
25 –
complete surveys
15 – of the
completed surveys indicate they would not have ordered online without the
NBI service, and spent $19,000 on blinds (surveyed FOUND revenue)
If all
installed customers had completed surveys, the
projected total FOUND revenue would
have been about $27,000 – or about $270 in extra revenue per installer request.
NBI’s fees
based on the above (subject to a $250 minimum):
$ 500 – $5/initiated request
$ 193 – $5.5/uploaded measure form
$ 764 – 4% of $19,000
Surveyed FOUND revenue
$1,457 –
5.3% of $27,000 projected total FOUND
revenue – comparable to many affiliate programs
Thus the
increased profits from the projected
total FOUND revenue (that the retailer would not have received if the NBI
service was not available) far exceed NBI’s fees.
NBI
estimates that Internet retailers that use the NBI locator can expect to see
increased sales of between 1 and 2% depending on how clearly they promote the
NBI Locator on their site..
NBI asks all their customers if they
would like to receive promotional emails from the website and over 50% say
“yes” – and those email addresses are automatically provided to the retailer.
NBI installers are asked to use the NBI
Measure Form, which is customized for each website. After a measure, the completed form is faxed
to NBI, scanned, edited to ensure legibility, uploaded to the unique “job page”
– and an email is sent to both customer and retailer with a link to the job
page where the measure form can be viewed.
That way, your sales staff will know that the windows have been
measured, the customer has spent somewhere around $75 for the measurement so
they are a highly qualified prospect, and have the measurements to discuss with
the customer.
Over 70% of NBI’s customers complete a
simple online Completion Survey, and the results are provided to our website
clients via online reports. Information
gathered in the survey includes:
* Where
they purchased from, and the number items and cost of the order
* How
they rate the retailer (1 to 10)
* Comments
on the retailer’s performance.
* How
they rate the NBI installer (1 to 10)
* Comments
on the installer’s performance.
We offer the only service that, in
addition to the above provides all these benefits to the retailer:
*
Requires all customers
to explicitly agree to terms limiting the retailer’s liability
*
Provides customers and
retailers with a unique “Job Page” to track and manage their projects, and
automatically communicate progress and changes to both customer and installer
*
Provides retailers with
a comprehensive suite of reports and systems to monitor the service, and for
customer support reps to assist NBI’s customers and initiate new installer
requests.
*
Has been operating
successfully since 2006, with thousands of happy customers.
*
Does not require web retailers
sign contracts, or make long term commitments.
January 9, 2014
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