Web retailers pay NBI for each customer/installer
match where the customer providers their email address and requests the
installer’s contact information. Please
see NBI’s
current terms.
NBI is acting as a facilitator working for the benefit of
both the web retailer and installer – and it is right that both contribute
towards the cost of the service. We have
made a significant investment in software and systems to ensure that the
consumer is well served and actively manage the network to ensure it’s
continued effectiveness. The result is a
service that works well for all parties, the web retailer, the installer and,
most important, the customer.
This is a major concern for all web retailers-- before they use the NBI
Locator. The web sites get full access
to their survey results and so they can monitor who their customers are
purchasing from and, to date, none of them regard this as a problem. The steps we take to ensure that this is not
an issue are:
* The terms
that the applying installer accepts, expressly forbid their selling to the web
retailer's customers
* During
the recruiting interview, we emphasizes to the installer that they must not
sell to our customers
* The Terms
to which every customer agrees require that they use our service only to buy
from the introducing web site
* If we
become aware of an infringement, the installer is first warned, then eliminated
from the network.
Because active
management, over 60% of all installers that have worked in
the NBI network have been removed from the for poor performance. The
result is a constantly improving standard of installers who follow NBI's rules.
Yes. Our terms state
“NBI will not sell
window coverings to any customers that have utilized the Locator service from
the Retailer’s site, or provide their e-mail addresses to any other vendors of
window coverings”.
The NBI network is made up of window covering installers
with an average of 18 years experience in the industry. Currently 44% are Hunter Douglas
certified. However no installer can be
familiar with all products and we expect web retailers to publish the
specifications of their products on their web sites so that installers can
check if needed. Also, NBI currently
only works with blinds and shades, which reduces the range of knowledge needed.
May 14, 2008
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Copyright 2011, Nationwide Blind
Installation. All rights reserved.