Web retailers pay NBI for each
customer/installer match where the customer providers their email address and
requests the installer’s contact information.
See the full terms and fees here.
NBI is acting as a facilitator working for
the benefit of both the web retailer and installer – and it is right that both
contribute towards the cost of the service.
We have made a significant investment in software and systems to ensure
that the consumer is well served and actively manage the network to ensure it’s continued effectiveness. The result is a service that works well for
all parties, the web retailer, the installer and, most important, the customer.
This is a major concern for all web retailers-- before they use
the NBI Locator. The web sites get full
access to their survey results and so they can monitor who their customers are
purchasing from and, to date, none of them regard this as a problem. The steps we take to ensure that this is not an issue are:
*
The terms that the applying installer accepts, expressly forbid their selling
to the web retailer's customers
*
During the recruiting interview, we emphasizes to the installer that they must
not sell to our customers
*
The Terms to which every customer agrees require that they use our service only
to buy from the introducing web site
*
If we become aware of an infringement, the installer is first warned, then eliminated from the network.
Because active
management, over 60% of all installers that have worked in
the NBI network have been removed from the for
poor performance. The result is a constantly improving standard of
installers who follow NBI's rules.
Yes.
Our terms state “NBI
will not sell window coverings to any customers that have utilized the Locator
service from the Retailer’s site, or provide their e-mail addresses to any
other vendors of window coverings”.
The NBI network is made up of window covering
installers with an average of 18 years experience in
the industry. Currently 44% are Hunter
Douglas certified. However no installer
can be familiar with all products and we expect web retailers to publish the
specifications of their products on their web sites so that installers can
check if needed. Also, NBI currently
only works with blinds and shades, which reduces the range of knowledge needed.
May 14, 2008
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